Service
IT Services
We look after the everyday technology that an organization depends on, and we give straight answers about the decisions around it.
In this service
- Microsoft 365 and Google Workspace
- Email, domains and DNS
- Device setup and management
- Backups
- Vendor and licensing review
- Technical advisory
Overview
Where this actually helps.
Smaller offices and growing organizations often run on accounts nobody fully controls: a domain registered to a former employee, email configured by a vendor that no longer answers, laptops with no backup and no encryption.
We bring that under control and keep it there. Accounts, domains, devices and licenses are recorded and owned by the organization, with access that matches who actually works there today.
When a technical decision comes up, such as a new system, a vendor proposal or a contract requirement, you get an informed second opinion from someone with no product to sell.
What this covers
Capabilities.
An engagement is scoped from these. Nothing here is a package: the combination depends on what you already have.
Workspace administration
Microsoft 365 or Google Workspace configured with sensible security defaults, shared drives, groups and licensing that fits.
Email, domains and DNS
Domain ownership confirmed, DNS documented, and email authentication (SPF, DKIM and DMARC) set up so your mail is delivered and cannot be spoofed.
Device management
Laptop and phone setup, disk encryption, updates and remote wipe, managed centrally rather than device by device.
Backups
Backups for workspace data and critical files, with retention that meets your records obligations and restores that have been tested.
Vendor and licensing review
A clear list of what you pay for, what you use and what can be consolidated or cancelled.
Technical advisory
An independent view on proposals, procurements and requirements, written so non-technical decision-makers can use it.
How we work
How an engagement runs.
Four stages, in this order, on every project. The detail changes; the sequence does not.
-
01
Audit
We record every account, domain, device, license and vendor, and who controls each one.
-
02
Secure
Ownership recovered where needed, MFA enforced, former staff removed, backups switched on.
-
03
Standardize
A consistent setup for new staff and devices, documented so it does not depend on one person.
-
04
Support
Ongoing support under an agreed scope, with a direct line to the engineer who knows your setup.
-
01
Audit
We record every account, domain, device, license and vendor, and who controls each one.
-
02
Secure
Ownership recovered where needed, MFA enforced, former staff removed, backups switched on.
-
03
Standardize
A consistent setup for new staff and devices, documented so it does not depend on one person.
-
04
Support
Ongoing support under an agreed scope, with a direct line to the engineer who knows your setup.
Technical scope
What we work with.
Established tools chosen because they fit the problem and can be maintained, not because they are new.
Workspace
- Microsoft 365
- Google Workspace
- Zoho Workplace
- SharePoint and shared drives
Identity
- Entra ID
- Single sign-on
- Multi-factor authentication
- Password managers
Devices
- Intune
- Windows and macOS
- Disk encryption
- Patch management
Mail & DNS
- SPF, DKIM and DMARC
- DNS management
- Domain registrars
- Mail migration
Deliverables
What you are left with.
- Every account, domain and device owned by the organization and written down.
- Security defaults applied across staff and devices.
- A direct line to someone who knows your setup.
Related
Often combined with.
Contact
Need help with IT Services?
Describe the situation in a few sentences: what exists today, what is not working, and what you need it to do. We will tell you honestly whether we are the right fit.
Direct contact
hello@aletheialabs.us- Company
- Aletheia Labs LLC 3044 Breckenridge Ln Ste 102, Louisville, KY 40220
- Contact
- Emeka Iwuagwu · Founder / Managing Member emeka@aletheialabs.us
- Serving
- Federal, state and local government, and commercial clients nationwide